![]() There may be something wrong with the keyboard and may need replacing. If it does not appear there, then stop and go to your account at and click on support to log a support ticket. The PS-49 should show up there like this, see my highlight in Red: ![]() Open up Device Manager, on Windows 7, click Start, then Right Click My Computer and click Properties, then click on Device Manager on the left side of the Window, click the arrow next to Sound, Video and Game Controllers. The AudioBox Creation Suite comes with a USB Hub, make sure the Hub is plugged in and powered by the external AC Adapter, without it, the Hub will not have enough power to drive the AudioBox USB and the keyboard. Or try another USB cable if you have one available. Studio One will see it immediately.ĭoes the LCD display illuminate with a red number on the keyboard? If not make sure the cable is plugged in correctly. The PS-49 is a class compliant USB MIDI Keyboard. There is nothing to do other than plug the PS-49 into your computer.
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